Written by Dr William Maish
Most healthcare software is built around idealised patient journeys that don’t reflect real-world behaviour. People forget details, struggle with medical terminology, or present late in their illness. A digital system must accommodate this reality, not pretend it doesn’t exist.
Designing with real patients in mind means embracing redundancy, clarifying language, offering safety nets and avoiding assumptions about health literacy. Systems should adapt to patients — not the other way around.
If you want to understand how this informs what we do at Medly and why we do it, check out Medly, my publications & my current research.
Written by Dr William Maish
MD MBA MPH FHEA JD (in prog.)
Found of Medly & Medly Health
ORCID profile
Google Scholar profile
LinkedIn profile